Privacy Policy

Please read our privacy policy carefully. It is important to understand the steps that we take to secure your information and the people that you care about. Please direct questions to support@iloomi.app or use the Customer Support Chat feature inside the Iloomi App.

‍

1. Information We Collect

1.1 Personal Information

When you create an account, we may collect your name, email address, date of birth, and other identifying information.

If you contact us for support or feedback, we may collect the information you provide during those interactions.

1.2 User-Generated Content

The App allows you to upload and share content such as photos, videos, and audio recordings. This content may contain personal information, and you understand and agree that such content will be publicly accessible to other users of the App.

‍

1.3 Usage and Device Information

We collect information about your use of the App, such as your interactions, preferences, and settings.

We may collect device-specific information, including your device type, operating system, unique device identifiers, and mobile network information.

‍

2. How We Use Your Information

2.1 Provide & Improve the App

We use your information to provide and maintain the functionality of the App, personalize your experience, and improve our services.

If you contact us for support or feedback, we may collect the information you provide during those interactions.

‍

2.2 Communications

We may use your email address or other provided contact information to send you updates, announcements, or respond to your inquiries.

If you contact us for support or feedback, we may collect the information you provide during those interactions.

‍

2.3 Analytics and Aggregated Data

We may analyze user behavior and usage patterns within the App to improve our services. This information is anonymized and aggregated to ensure individuals cannot be identified.

‍

3. Information Sharing & Disclosures

3.1 Service Providers

We may engage third-party service providers to assist us in providing and maintaining the App. These service providers are obligated to handle your information in a secure and confidential manner.

‍

3.2 Legal Compliances

We may disclose your information if required by law or in response to valid legal requests from government authorities or other third parties.

‍

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the transaction. We will notify you of any such change and provide choices regarding your information.

If you contact us for support or feedback, we may collect the information you provide during those interactions.

‍

4. Data Retention and Deletion

When you create an account, we may collect your name, email address, date of birth, and other identifying information.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

‍

5. Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

‍

6. Children's Policy

The App is not intended for children under the age of 13 without parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

‍

7. Your Choices

You may review, update, or delete your personal information by accessing your account settings within the App. You may also contact us for assistance with any privacy-related inquiries.

‍

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the App or via other communication channels.

If you contact us for support or feedback, we may collect the information you provide during those interactions.

‍

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@Iloomi.app.